Return Policy

Return Policy

If for any reason you're not satisfied with the order you've received, please contact us. At Taylor Melbourne, we strive for our customers to be 100% satisfied with the product they've purchased from our suppliers. If you're not satisfied with the product, please contact us, and our team will assist you immediately.

How Can I Return (Part of) My Order?

If you decide to return your products to us within our 30-day grace period, we will refund the total order amount within five business days after receiving the product. Unfortunately, we cannot reimburse the return shipping costs.

Follow the steps below to return your product:

  1. Send us an email at support@taylormelbourne.com indicating that you want to return your order or part of it.
  2. Wait for a response from our customer service regarding whether we can accept the return.
  3. If we can accept your return, please do the following: Pack the product to be returned neatly and securely, preferably in the original packaging.
  4. Send the package to the return address provided by our customer service.
  5. Provide our customer service with the Track & Trace code.

Once your package has arrived and been inspected, we will refund the order amount of the returned products via the payment method used for the purchase.

Unfortunately, products that meet one or more of the following criteria cannot be returned:

  • For sealed products. Once the seal is broken, these products cannot be returned.
  • Custom-made products manufactured by the entrepreneur according to the consumer's specifications.
  • Products of a personal nature.
  • Products that, by their nature, cannot be returned.

Products falling under the categories of "Beauty," "Kids & Baby," and "Sport" cannot be returned due to COVID-19 hygiene measures.

 

Cancellation of Placed Orders

Cancellation of your order is not possible. Our orders are processed directly in the system, making cancellation impossible.

Damaged Products Upon Arrival

How unfortunate! Your product may have been damaged during transport. If you receive a damaged or incorrect product, please contact us within 30 days of receiving the product. Unfortunately, the return period expires after that.

For the quickest solution, send us an email with a photo showing the damaged part of the item. The most optimal photos are on a flat surface where the label and the defect are visible. We will use this information to assist you with your order and to prevent errors in the future.

For defects, we always provide a new package for free the first time, and unfortunately, we cannot refund. If it arrives defective the second time, we will refund your total purchase amount.

For questions regarding damaged products upon arrival, please contact us at support@taylormelbourne.com.

Product Faults or Defects After Use

How unfortunate! Unfortunately, it can happen that a product defect occurs over time. It must be a defect. In other words, the part is broken and no longer meets the manufacturer's prescribed standard. Wear parts are excluded from defects. Wear parts include, but are not limited to:

  • Drive belts
  • Batteries
  • Brake pads and discs, brake linings, brake drums
  • Chains, lamps, sprockets, tires, and tubes
  • Moving parts in the broadest sense of the word

For questions about product faults or defects after use, please contact us at support@taylormelbourne.com.

Delivery of Wrong Products

We do our utmost to process all orders correctly. Unfortunately, it may happen that orders slip through and we deliver the wrong product. Of course, we will resolve this and send you the correct order free of charge.

For questions regarding the delivery of wrong products, please contact us at support@taylormelbourne.com.

Frequently Asked Questions About Our Return Policy

  1. What is the return period? You can return a product within 30 days of receiving your order.
  2. How long does it take to get my money back? A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace information so we can process the refund. Please note: Most financial institutions typically require 3-5 business days to process the refund.
  3. Why can't beauty & health products be returned? A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikini, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and stand for the safety of all our customers by not allowing returns of beauty and health products.

We are not alone in this. Other providers of beauty and health products do not allow returns for the same reasons. In general, products cannot be returned if any of the following conditions apply:

  • The buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties.
  • The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the intermediary's instructions and/or the packaging.
  • The defect is wholly or partly due to government regulations on the type or quality of the materials used; hygiene products cannot be returned and refunded, especially not with the current COVID-19 measures.
  1. Do I have to pay for my return shipment? Yes, all customers are responsible for the costs of their return shipment. We recommend sending your return shipment with a Track & Trace, as we cannot accept responsibility for lost return shipments.
  2. Can I return my product without contacting you? Please contact us before sending a return shipment, as the return address may differ from the address where your order originally came from.
  3. How can I contact you? You can contact us via email at support@taylormelbourne.com. The Taylor Melbourne team works seven days a week. We guarantee a response within one business day and are happy to assist you!
  4. My order arrived damaged, what should I do? For the fastest solution, attach a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and the defect are visible. We will use this information to assist you with your order and to prevent errors in the future. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. Unfortunately, the return period expires after that.